Terms of Service

1. Acceptance and Updates

1.1 Acceptance

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

1.2 Updates

We may update these Terms from time to time. We will update the Effective date. Your continued use of the Service after updated Terms take effect means you accept the updated Terms.

2. Eligibility and Account Responsibility

2.1 Eligibility

You must be at least 18 years old (or the age of majority where you live) to create an account. By creating an account, you represent and warrant that you meet this age requirement. The Service is not directed to, and is not intended for use by, children or minors. We do not knowingly collect account-registration information from anyone under 18.

While the Service allows you to store care information about minors (for example, a child's daily schedule or medical details), the account holder managing that information must be an adult with appropriate legal authority over the minor.

2.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

2.3 Accurate information

You agree to provide accurate information and keep your account information up to date.

3. Your Responsibilities for Care Recipient and Caregiver Data

3.1 Authority and permissions

The Service allows you to store and share information about other individuals (for example children, adults/elderly, caregivers, emergency contacts, and medical providers).

You represent and warrant that:

• you have the legal authority to provide that information
• you have obtained all necessary consents, permissions, and authorizations
• your use of the Service and your content does not violate any law or any rights of any person

3.2 You are responsible for care decisions

SitterSheet helps you organize and communicate information. You are solely responsible for:

• verifying that care instructions are accurate, complete, and current
• selecting, supervising, and vetting caregivers
• deciding what to share and with whom
• ensuring appropriate and safe care for each Care Recipient

3.3 Data exports: your obligations as data controller

Certain subscription tiers allow you to export workspace data as a downloadable file (a "Data Export"). When you initiate and download a Data Export, you acknowledge and agree that:

• You become the sole data controller for the exported file and all personal data it contains from the moment of download. SitterSheet's role as a data processor ends at that point with respect to the exported copy.
• You have lawful authority to process the personal information in the export, including any health-related or sensitive data about Care Recipients, Caregivers, or other individuals.
• You will comply with all applicable privacy laws — including but not limited to GDPR, CCPA/CPRA, HIPAA (if applicable to your operations), and applicable US state privacy laws — with respect to the exported data.
• Permitted use only: You will use exported data solely for internal care coordination and management purposes directly related to your use of the Service. You will not sell, share with unauthorized parties, or use exported data for any purpose unrelated to direct care services.
• Security: You will apply appropriate technical and organizational security measures to the exported file, including (where appropriate) encryption, access controls, and secure deletion when the file is no longer needed.
• Retention limitation: You will delete the exported file when it is no longer required for its intended care coordination purpose, consistent with your obligations under applicable law and any applicable data minimization and storage limitation principles (including GDPR Article 5(1)(e) and equivalent state law requirements).
• Data subject rights: You remain responsible for responding to any data subject rights requests (access, correction, deletion, portability, restriction, and objection) from individuals whose data appears in any export you have downloaded.

Acknowledgment as condition of use. To initiate a Data Export, you must affirmatively acknowledge these obligations through the in-application export workflow. Your acknowledgment constitutes a binding agreement to the terms of this Section 3.3 and our Privacy Policy Section 10 (Data Exports and Downloads).

Indemnification. You agree to indemnify and hold harmless SitterSheet and its affiliates, officers, and agents from any claims, losses, damages, fines, penalties, or regulatory actions arising from your handling of exported data after download, including any failure to comply with applicable privacy law or any security breach affecting an exported file in your possession.

4. Prohibited Uses

You may not use the Service to:

• violate any law or regulation
• infringe or violate the rights of others
• upload or transmit malware or harmful code
• probe, scan, or test the vulnerability of the Service
• attempt to access accounts, data, or systems you are not authorized to access
• reverse engineer, decompile, or attempt to discover source code or underlying algorithms, except where prohibited by law
• scrape, crawl, harvest, or systematically extract data from the Service (including Share Link pages) without our express written permission
• use automated systems (bots) to access the Service in a way that bypasses controls or creates unreasonable load
• harass, threaten, defame, or abuse others

We may investigate violations and may suspend or terminate your access.

5. Share Links

5.1 Share Links are link-based access

If you enable a Share Link for a care profile or schedule, anyone with the link may be able to view the shared content while sharing remains enabled.

5.2 Treat Share Links like passwords

You agree:

• not to post Share Links publicly if the shared content includes personal information
• to share links only with people you trust
• to disable sharing or regenerate a link if you believe it has been exposed

5.3 Responsibility for sharing

You are responsible for any disclosure or impact that results from your decision to share information or distribute a Share Link, including onward sharing by recipients.

6. Medical, Safety, and Emergency Disclaimers

6.1 Not medical advice

SitterSheet is not a medical provider and does not provide medical advice, diagnosis, or treatment. The Service is for informational and organizational purposes only.

6.2 Not emergency services

The Service is not an emergency response system. Do not rely on the Service for emergency assistance. If there is an emergency, call local emergency services immediately.

6.3 You must verify critical information

You are responsible for confirming critical care information (including medications, allergies, and emergency procedures) and for taking appropriate precautions.

7. Subscriptions, Billing, and Refunds

7.1 Free and paid plans

The Service may offer free features and paid subscription plans ("Paid Plans"). Features and limits may differ by plan and may change over time.

7.2 Payment processing and credit card data

Payments for Paid Plans are processed by a third-party payment processor (Stripe, based on current implementation).

• We do not store your credit card number.
• We store subscription-related information (for example your plan tier, subscription status, and payment processor customer/subscription IDs) so we can operate billing features.

7.3 Automatic renewal

If you purchase a subscription, it will renew automatically unless you cancel before the end of the current billing period. You authorize recurring charges through the payment processor.

7.4 Cancellation

You can cancel a subscription through the Service if available. Cancellation generally takes effect at the end of your current billing period unless required otherwise by law.

7.5 Refunds

Except as required by law, fees are non-refundable and we do not provide prorated refunds for partial billing periods.

EU/EEA/UK consumer rights carve-out

If you are a consumer in the EU/EEA/UK, you may have statutory rights that cannot be waived, including potential withdrawal rights in limited circumstances. Nothing in these Terms limits mandatory consumer rights.

7.6 Taxes

You are responsible for applicable taxes unless stated otherwise.

7.7 Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may suspend your access to Paid Plans while the dispute is resolved.

7.8 Free trials

We may offer a free trial period for certain Paid Plans. Unless stated otherwise, the following terms apply to free trials:

• Each account is limited to one (1) free trial. Creating additional accounts or workspaces to obtain multiple trials is a violation of these Terms and may result in account termination.
• During the trial period, you receive full access to the features of the applicable Paid Plan at no charge. No credit card or payment method is required to start a trial.
• If you do not add a valid payment method before the trial period ends, your subscription will be canceled automatically and your account will revert to the Free plan. Excess profiles beyond Free-plan limits may be deactivated (not deleted).
• If you add a valid payment method during the trial period, your subscription will automatically convert to a paid subscription at the end of the trial, and you authorize us (through our payment processor) to charge the applicable subscription fee.
• You may cancel a trial at any time before it ends to avoid being charged.
• We reserve the right to modify, suspend, or discontinue free trials at any time without notice.

8. Intellectual Property and License

8.1 Our IP

The Service, including its software, design, text, graphics, and trademarks, is owned by SitterSheet or its licensors and is protected by law.

8.2 License to you

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, family, or household purposes (or internal business use if you purchase a plan intended for that purpose).

8.3 Your content

You retain ownership of content you submit to the Service ("User Content"), such as care instructions, schedules, photos, and notes.

You grant SitterSheet a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting and technical delivery), transmit, and display your User Content only as necessary to operate, maintain, and provide the Service, including displaying content to people you authorize through Share Links or similar features you enable.

You represent and warrant that you have the rights needed to grant this license.

8.4 Third-party services and open-source components

The Service relies on third-party services and open-source software to operate. These include, but are not limited to, authentication and database hosting (Supabase), payment processing (Stripe), and bot detection (Cloudflare Turnstile).

When you access the Service, your browser may connect to third-party servers to load resources. These connections transmit technical information such as your IP address as part of standard Internet Protocol. We describe the data implications of these connections in our Privacy Policy.

The Service uses the Plus Jakarta Sans font, which is licensed under the SIL Open Font License, Version 1.1 (copyright 2020 The Plus Jakarta Sans Project Authors). All font files are self-hosted on our own servers; no requests are made to external font delivery networks. The full license text is available at /fonts/OFL-LICENSE.txt and at openfontlicense.org.

Third-party services are subject to their own terms and privacy policies. We are not responsible for the practices or availability of third-party services.

9. Feedback

If you provide suggestions, ideas, or feedback, you grant us the right to use it without restriction or compensation and without any obligation to you.

10. Termination and Suspension

10.1 Termination by you

You may stop using the Service at any time. If the Service provides account deletion functionality, you may use it to request deletion.

10.2 Suspension or termination by us

We may suspend or terminate your access (and/or remove content) if:

• you violate these Terms
• your use creates risk or legal exposure for us or others
• we suspect fraud, abuse, or security threats
• you fail to pay fees when due
• we are required to do so by law

We may also modify or discontinue the Service or any feature, subject to applicable law.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available."

We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or completely secure, or that any content will be accurate or complete.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law:

• SitterSheet will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
• SitterSheet's total liability for all claims relating to the Service will not exceed the greater of: (a) the amount you paid to SitterSheet for the Service in the 12 months before the event giving rise to the claim, or (b) USD $100 (or local currency equivalent).

Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SitterSheet and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your use of the Service
• your User Content
• your violation of these Terms
• your failure to obtain required authority or permissions to provide information about a Care Recipient, Caregiver, or other individual
• any dispute between you and any caregiver, care recipient, or third party related to care decisions, outcomes, instructions, or sharing of information

14. Dispute Resolution and Arbitration

14.1 Informal resolution first

Before filing a formal claim, you agree to contact us at support@sittersheet.com and attempt to resolve the dispute informally.

14.2 Arbitration agreement (US only, where permitted)

If you are located in the United States, you and SitterSheet agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration, and not in court, except:

• you may bring an individual claim in small claims court if eligible
• either party may seek injunctive or equitable relief in court to protect security, prevent unauthorized access, or protect intellectual property

Arbitration administrator and rules

Unless we agree otherwise, arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration may be conducted remotely where appropriate.

Class action waiver

You and SitterSheet agree that disputes will be brought only in an individual capacity and not as a class, collective, or representative action.

Opt-out

You may opt out of arbitration by emailing support@sittersheet.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your name and the email used for your account.

14.3 Consumer rights carve-out (EU/EEA/UK/Canada)

If you are a consumer in the EU/EEA/UK or Canada, mandatory consumer protection laws may give you the right to bring disputes in local courts and may limit the enforceability of arbitration and class action waivers. In those cases, the arbitration provisions apply only to the extent permitted by applicable law.

15. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

If arbitration does not apply, you agree that the state and federal courts located in Queens County, New York will be the exclusive venue for disputes, except where mandatory consumer laws provide otherwise.

16. Miscellaneous

16.1 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

16.3 Entire agreement

These Terms and the Privacy Policy are the entire agreement between you and SitterSheet regarding the Service and supersede prior agreements.

16.4 Contact

For support, privacy, and legal notices, contact:

support@sittersheet.com